Artificial intelligence can make companies more efficient and workers happier – or cause mass misery. The choice is ours
As artificial intelligence spreads rapidly across America’s economy, there’s a lively debate about how it will transform the future of work. What many people fail to realize is that AI has already changed millions of workers’ jobs – often for the worse.
At Amazon, some warehouse and delivery drivers complain that AI-driven bots have fired them without any human intervention whatsoever. At some companies, surveillance apps track how much time workers spend in trips to the bathroom, with some workers protesting that the time limits are too strict.
